Looking for Smile Direct Club reviews? You’re in the right place!
Traditional braces and invisible aligners like Invisalign are expensive, and cosmetic dentistry is not covered by most insurance plans. Home braces kits like those offered by Smile Direct Club seem convenient and more affordable at first glance, but there is a reason that they are cheaper.
In fact, if you look at Smile Direct Club vs Invisalign reviews you’ll see that they are, in general, not as positive; one of the reasons probably being that you aren’t paying for in-office visits with an actual orthodontist.
That being said, although you may have heard all sorts of Smile Direct Club horror stories, you’ve also probably seen some very positive reviews.
In this article, we present both positive and negative reviews of Smile Direct Club that we found to be representative of the thousands of customer testimonies available. Of course, everyone’s experience is different, and it’s up to you to ultimately decide what is best. But if you want to know what other people are saying about Smile Direct Club, stay tuned and you’ll learn about the Smile Direct experience in terms of the following:
- Customer service
By the way, if you know you want to pursue clear aligners or braces, but need help paying for them, have you considered a personal loan? SuperMoney lets you compare loan offers from leading providers, without impacting your credit score.
Table of contents
Smile Direct Club reviews
As you are reading the reviews of Smile Direct Club, you may notice that the positive reviews are from bloggers and the negative reviews are from Youtube videos. It was difficult to find negative reviews for Smile Direct Club from bloggers telling about their experiences.
But upon further inspection, we found that most of these bloggers included a statement in their review article, basically saying that they had some sort of partnership with Smile Direct Club. So, that seems like it could be a conflict of interest when it comes to writing unbiased reviews.
It is also entirely possible that these bloggers had genuinely positive experiences. So, fortunately or unfortunately, it falls on you to always consider reviews with a grain of salt, although we’ve done our best to provide both negative and positive reviews in this article that seem honest and based on actual experiences.
Crystal’s review: Positive and negative sides of Smile Direct Club
“I’m already about 12% done with my treatment plan — and I can already tell that my teeth have shifted and gotten straighter! YAY!”
We begin our Smile Direct Club reviews with blogger Crystal’s experience with Smile Direct Club. A note at the top of the blog post of her Smile Direct Review says :
“This post is sponsered by SmileDirectClub and contains affiliate links. All opinions are 100% my own.”
So, that note contains two somewhat contradictory statements, but let’s give Crystal the benefit of the doubt. She goes on to describe her first month of wearing her aligners:
Crystal never had braces as a child and has always been self-conscious about her crooked teeth.
She recalls mentally preparing herself for a rough first month, and so was pleasantly surprised that she only experienced mild discomfort from the aligners. Some other things she loves about her aligners include that they:
- Are less expensive than other clear aligners
- Require no in-office appointments
- Are removable
She also mentions what she doesn’t like so much that:
- You have to take them out to eat/drink
- They get smudged with lipstick
- They feel unclean
- Her speech isn’t as clear
As of the time the blog post was written, Crystal hadn’t finished her Smile Direct Club journey, but she ends the review by saying that she would recommend going to a local shop for an in-office scan of your teeth instead of doing it at home. She also recommends getting a second opinion from your orthodontist before beginning treatment with SDC braces. And she adds that these aligners won’t correct overbites or other severe cases of malocclusion.
Chelsea’s review: A mom’s take on Smile Direct Club
Blogger Chelsea also receives her Smile Direct Club review with a disclaimer that says:
“I received free product in exchange for this post. This post contains affiliate links.”
Chelsea did have braces when she was a kid, but didn’t continue to wear her retainers after she got her braces off. So, her teeth started becoming crooked again. Due to the high cost of braces, she hadn’t gotten them fixed until she decided to try Smile Direct Club braces. She speaks from a mom’s point of view, saying:
“SmileDirectClub is the easiest way for moms to straighten their smile from home.”
She highly recommends SDC, and in the before and after pictures she posts, you can see that her teeth have become a bit straighter. The things she loves most about SDC is that:
- You don’t have to schedule appointments with orthodontists
- The kit you receive is well-organized and easy to understand
- They are discreet
- They are easy
- They are affordable
Some cons about SDC that she mentions include:
- You have to take the aligners out when you eat
- There is no access to an orthodontist in case something goes wrong
- They can hurt
Chelsea has finished her treatment with SDC and she says she is very happy with her results.
If you are encouraged by this review and want to see if you could be eligible for clear aligners, take our free Smile Test now.
Darlene’s review: You get what you pay for
This Smile Direct Club review comes from Darlene. Darlene was assigned a six-month treatment plan by Smile Direct Club to fix overcrowding in both her bottom and top teeth. However, she only completed three months of the process.
Going back to the beginning, she says she chose SDC because it’s advertised as being quick and affordable.
When she asked her dentist about SDC, her dentist said that they have seen SDC straighten teeth but they don’t fix jaw alignment problems. At her first appointment with a SDC representative, the rep also told her that they don’t fix overbites or underbites, they just straighten teeth.
Since Darlene just wanted her teeth straightened she figured this would be OK, and she was calmed by the fact that SDC claims that a dentist will supervise the process, even though she soon found out that that wasn’t really true. And what she didn’t realize is that straightening teeth without fixing jaw alignment problems can actually create more issues.
She became concerned during the process of treatment when her bite alignment seemed to be getting worse. She reached out to Smile Direct Club customer service, (she didn’t have a negative experience with customer service, as reported by other reviewers). They wanted her to move forward with treatment. She didn’t feel comfortable continuing, so she got a partial refund and stopped treatment with SDC. She concludes her review by saying that “you get what you pay for” and recommends consulting with your dentist or orthodontist before trying at-home braces.
Check out her video with more information about her experience with Smile Direct Club:
Reloaded Reality’s review: ‘It’s a no’ to Smile Direct Club
In this Smile Direct Club review, the reviewer says right away that Smile Direct Club didn’t work for her. She got a 3D scan done of her mouth, and SDC took the money for the treatment out of her account a little too quickly for her tastes.
After the 3D scan was done, SDC sent her a progression timeline with images showing what her smile would look like at the various stages.
She was alarmed as soon as she saw the progression of results that SDC sent her. She saw that there were only very slight visible changes between the before and after photos for her. She then reached out to Smile Direct Club customer service who told her that they could not help her condition. This video describes her interactions trying to communicate with SDC customer srervice, and frustrations surrounding her experience.
It’s easy to find negative and positive reviews for just about anything on the internet these days. The difficulty is trying to find reviews that are honest and based on real experiences. Another thing to consider when looking for reviews is that Align Technology, the company behind Invisalign, also owns 19% of Smile Direct Club. As the last Youtuber mentioned in her review, SDC representatives recommended Invisalign to her for further treatment. Just something to be aware of…
The four reviews presented in this article seem to be done with an effort to honestly present the users’ real-life experiences with Smile Direct Club, so we hope that you come away feeling a bit more informed.
This table summarizes the reviews, pros and cons of Smile Direct Club aligners. You might also want to read our main Smile Direct Club article which has details of costs, process and more.
In addition to these reviews, you may also want to check out what trusted organizations like the American Dental Association have to say about home braces kits.
Above all, please consult your dentist or orthodontist before trying any teeth-straightening treatment, not just for esthetic reasons, but for your overall oral health.
ADA.org: ADA launches public awareness compaign discouraging DIY dentistry. Consulted 5 August, 2019.